Disney+ App Not Working For Samsung & LG TV’s | Error Code 1016


There have been thousands of reports over the last 24 hours that Samsung and LG customers are unable to watch Disney+ on their TV’s.

When opening the Disney+ app, users are greeted with error code 1016. One user reports, “After a couple of months of using the Disney App on my Samsung TV without issue, it recently stopped working. Whenever I open the app on the tv, I receive the below message and after a few seconds the app closes – We’re having a problem. Exiting the App. Error Code: 1016 – App_Config_Failure.”

There have been thousands of comments on the Samsung forums with users seeking a fix. According to some users, Samsung recently pushed out a firmware update which might be the cause of the issues.

There’s even been a number of reports on our Facebook group:

Unfortunately, there doesn’t appear to be a fix at this time and will most likely require an update from Disney+ and/or Samsung and LG. We’ve reached out to Disney for further information.

Update: Disney has acknowledged the issue with an updated error message.

Update: Disney+ has rolled out a new update to fix the issue.


  1. Good afternoon:

    What bad news when we update the LG 4K TV and I do not leave without the service: error code 1016. How could they correct such an error? I have 2 children who every day part of their entertainment is Diney Plus.

  2. May 31, 2020 appears to be the most recent date I can find on this issue. It is now June 25th people!!!!!!!! this has to be spreading like the epidemic we are all enduring and NO solution!!! Why hasn’t the news media caught on to this one yet????? Especially all the ones who are not owned by Disney. Maybe if 10’s of 1000’s of subscribers start cancelling Dis+ maybe somebody will get a clue. Just roll back whatever change was made, admit the mistake and move on. I am getting really sick of the planned obsolescence, forcible upgrade, nickel and dime subscription society we have turned into. Somebody has to be scrubbing the Internet content on this one. As post happy as we are these days with all the free time on our Covid infected hands, you’d think there would be tons of spewing, but eerily quiet after May 31.

    • I totally agree with you and when my husband called disney+ they said they were unaware of a problem….he tried things today and it looks like we may have to get a firestick…the app worked fine for weeks…now jothing and we want to watch Hamilton

  3. We tried it with our AppleTV and still got the same error 1016 message. It only works on my computer! Very frustrating, especially seeing that this has been an issue for quite some time!

  4. I joint Disneyv and was not aware of this issue. The app is not working on my Samsung TV. I hope this will be fixed within days otherwise I have to cancel Disney+ subscribtion

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