It can be incredibly frustrating when you’re sitting down to watch some of your favorite movies and shows on Disney+, but for some reason, you’re experiencing a technical issue and getting an error code 39.
We’ve got you covered with some easy ways on how to fix Disney+ error code 39. By following these techniques, you can easily resolve any technical difficulties and enjoy uninterrupted streaming of your favorite movies and TV shows on Disney+.
What is Error Code 39 on Disney Plus?
If you’re a Disney+ subscriber, you may have encountered Error Code 39 while trying to stream your favorite TV show or movie. This error code is related to digital rights management and usually indicates that the streaming service wants a secure connection, but your streaming setup is unable to provide it. There may be an issue with your Disney Plus app, your streaming device, your HDMI cable, or even your television that is preventing a secure HDMI handshake.
It’s important to note that this error code is not related to the content you’re trying to watch, but rather a problem with the digital rights management system. This error can be frustrating, but it’s usually easy to fix with a few simple steps.
How to Fix Error Code 39 on Disney Plus
If you are experiencing Error Code 39 on Disney Plus, you are not alone. This error message usually appears when the streaming service fails to play a video you selected. Fortunately, there are several ways to fix this issue. Here are some solutions you can try:
Try a different HDMI cable
Error 39 can often mean there is something wrong with your HDMI cable. An easy way to run out any issues is to swap it out for a different HDMI cable and see if the issues continue.
Check Your Internet Connection
One of the most common reasons for Error Code 39 is a poor internet connection. Make sure your device is connected to a stable and fast internet connection. You can also try resetting your router or modem to see if that helps.
Clear Cache and Data on the Disney Plus App
Clearing the cache and data on the Disney Plus app can help fix Error Code 39. Here’s how to do it:
- Go to your device’s settings.
- Tap on “Apps” or “Application Manager.”
- Find the Disney Plus app and tap on it.
- Tap on “Storage.”
- Tap on “Clear Cache” and “Clear Data.”
Update the Disney Plus App
Outdated versions of the Disney Plus app can also cause Error Code 39. Make sure you have the latest version of the app installed on your device. You can check for updates in the app store or Google Play Store.
Disable VPN or Proxy Connections
If you are using a VPN or proxy connection, try disabling it and see if that fixes Error Code 39. VPNs and proxy connections can sometimes interfere with the streaming service.
Restart Your Device
Sometimes, a simple restart can fix Error Code 39. Try restarting your device and see if that helps.
Contact Disney Plus Support
If none of the above solutions work, it may be time to contact Disney Plus support. They can provide further assistance and help troubleshoot the issue. You can find all of the contact information you’ll need right here.